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Returns and Refunds

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require an RMA number. You may contact info@txoutdoorkitchens.com to request an RMA number and return address.

Please do not send your purchase back to the manufacturer.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not receive a full refund.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@txoutdoorkitchens.com

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective. If you need to exchange it for the same item, send us an email at info@txoutdoorkitchens.com.

Shipping

The Customer is responsible for return shipping fees, and any shipping fees incurred by Seller for the initial shipment to the Customer; collect shipments will not be accepted. Free shipping only applies when the Customer keeps the merchandise.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Damaged Items

We are not responsible for the performance of shipping companies. Once a package leaves the facility, it is out of our hands. If you need to file a claim for a package that was lost during shipping, please contact info@txoutdoorkitchens.com, and we will file the claim, on your behalf.

Kid Structures Inc is not responsible for damages caused by the shipping company. Please examine all shipments prior to signing for the product.